Payment terms

This is a courtesy translation. This page is written in French, and only the French text binds. This English version is provided for your convenience. The binding text is at noctixal.com/fr/legal/payment-terms/.

This page gathers the payment terms that used to be printed on every invoice. It creates no new rule: it restates the General Terms in force, whose Section 8 remains the applicable text in case of any divergence.

1. Due dates by invoice type

Every invoice is payable within 30 days of its date, unless a shorter deadline is stated on the invoice itself. The deadlines applied are:

Invoice	Due
30% deposit (one-time project)	30 days
70% balance, at go-live	30 days
Setup fee (yearly and monthly plans)	14 days
Yearly fee	30 days
Monthly invoice	14 days
Yearly care (following year)	30 days
Cancellation indemnity	14 days
Walk-away indemnity	14 days
Late-interest invoice	14 days

The deadline runs from the invoice date. For the go-live invoice that date is the go-live day (Section 6 of the General Terms), and the invoice is due from that day.

2. Early payment discount

The 70% balance of a one-time project and the yearly fee carry a 2% discount when paid within 14 days of the invoice date.

Where a discount applies, the invoice states the percentage, the reduced amount and the deadline. The percentage is set per invoice; it is 2% unless the invoice says otherwise. The window is 14 days unless the invoice says otherwise.

If payment arrives within that window, Noctixal issues a credit note for the discount and its VAT, so the taxable base stays correct. After the window, the full amount remains due on the stated date.

3. Late payment interest

Past the due date, late payment interest and the fixed recovery indemnity apply by operation of law, under the Luxembourg law of 18 April 2004 on payment periods in commercial transactions.

• Rate: the semestrial reference rate published for commercial transactions, plus 8 percentage points. The rate used is the one for the semester concerned and is never carried forward to another.
• From: the day after the due date, pro rata the days late, on a 365-day basis.
• Fixed indemnity: 40,00€ per invoice.

Interest and the indemnity compensate a loss and pay for no service: they are outside the scope of VAT.

4. Payment methods

Two routes, equivalent:

• Bank transfer to the account stated on the invoice. Quote the invoice number as the reference: that is what matches the payment to the invoice.
• Card or SEPA through the client-portal payment link, given on the invoice and in the portal. Payment is processed by Stripe.

The payment link carries the amount due on the day it is opened: the reduced amount while the discount runs, the full amount afterwards.

5. Extra work

The change hours included in your plan are stated in the contract. Beyond them, extra work is invoiced at 90,00€ excluding VAT per hour, in steps of 0.25 hours. The rate used is the one in force on the invoice date and is fixed on the issued invoice.

6. VAT

All prices are excluding VAT. Luxembourg VAT applies at the rate in force on the invoice date, unless the reverse-charge mechanism applies (Article 196 of the EU VAT Directive, EU business clients holding a valid VAT number), in which case the invoice says so.

7. Questions

contact@noctixal.com